Privacy Policy

This Privacy Policy explains how PlayHub Cloud collects, uses, stores, and protects information when you access or use the PlayHub Cloud website, dashboard, applications, products, and related services.

By using PlayHub Cloud, you acknowledge that your information may be processed as described in this Privacy Policy.

Information We Collect

PlayHub Cloud may collect information that you provide directly, information generated through your use of the platform, and limited technical information required to operate and secure the services.

• Account information, such as your name, email address, company name, role, and login details.
• Business information, such as venue details, machine data, operational records, maintenance information, and service preferences.
• Usage information, such as pages viewed, actions performed, session activity, and feature interactions.
• Technical information, such as IP address, browser type, device type, operating system, timestamps, and diagnostic logs.
• Communications, support requests, feedback, and other information you send to PlayHub Cloud.
• Payment or billing-related information processed through third-party payment providers, where applicable.

How We Use Information

PlayHub Cloud may use collected information for the following purposes:

• To provide, operate, maintain, and improve the platform.
• To create and manage user accounts.
• To display analytics, machine statuses, operational data, and other platform features.
• To process subscriptions, payments, and service requests.
• To provide customer support and respond to inquiries.
• To protect the platform, users, systems, and data from fraud, abuse, security threats, or unauthorized access.
• To monitor performance, troubleshoot errors, and improve functionality.
• To send essential service notices, security alerts, and administrative communications.
• To send marketing communications where permitted and where you have not opted out.
• To comply with legal obligations and enforce applicable agreements.

Legal Bases for Processing

Where applicable, PlayHub Cloud may process personal information because it is necessary to provide the requested services, comply with legal obligations, protect legitimate business interests, prevent fraud, maintain security, or because you have provided consent.

Cookies and Similar Technologies

PlayHub Cloud may use cookies and similar technologies to maintain sessions, remember preferences, understand platform usage, improve performance, and support security.

You may control certain cookies through your browser settings. Disabling cookies may affect the availability or functionality of some platform features.

How We Share Information

PlayHub Cloud does not sell personal information. Information may be shared only where reasonably necessary to operate the platform, provide requested services, protect legitimate interests, or meet legal requirements.

• With hosting, analytics, security, communications, payment, and technical service providers.
• With authorized employees, contractors, and professional advisers.
• With business partners where required to provide an integrated service requested by you.
• In connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction.
• When required by law, regulation, court order, or lawful governmental request.
• When reasonably necessary to protect the rights, safety, systems, users, or property of PlayHub Cloud or others.

Third-Party Services

PlayHub Cloud may include links to or integrations with third-party websites, products, payment providers, or services. PlayHub Cloud is not responsible for the privacy practices, security, content, availability, or actions of third parties.

You should review the privacy policies of third-party services before providing information to them.

Data Retention

PlayHub Cloud retains information only for as long as reasonably necessary to provide the services, maintain business and security records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information, the purpose of processing, contractual requirements, and applicable law.

Data Security

PlayHub Cloud uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online platform, storage system, or method of transmission can be guaranteed to be completely secure. To the maximum extent permitted by law, PlayHub Cloud does not guarantee absolute security and is not responsible for events beyond its reasonable control.

User Responsibilities

You are responsible for maintaining the confidentiality of your login credentials, restricting access to your account, using secure devices and networks, and promptly notifying PlayHub Cloud of suspected unauthorized access.

You are also responsible for ensuring that any information uploaded to PlayHub Cloud has been collected and provided lawfully and that you have all necessary rights, permissions, and notices required for its processing.

Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, deletion of, restriction of, or a copy of your personal information.

You may also have the right to object to certain processing or withdraw consent where processing is based on consent. Some requests may be limited where retention or processing is required by law, necessary for security, or required to provide the services.

To submit a privacy request, contact hey@playhubcloud.com. PlayHub Cloud may request reasonable information to verify your identity before processing a request.

Marketing Communications

You may unsubscribe from non-essential marketing emails by using the unsubscribe link included in the message or by contacting hey@playhubcloud.com.

You may continue to receive essential administrative, billing, security, or service-related communications.

International Data Processing

Information may be processed or stored in countries other than the country in which you are located. Where required, PlayHub Cloud may use appropriate safeguards for international data transfers.

Children's Privacy

PlayHub Cloud is intended for business users and is not designed for children. PlayHub Cloud does not knowingly collect personal information from children below the minimum legal age required to use the services.

If you believe a child has provided personal information to PlayHub Cloud, contact hey@playhubcloud.com.

Business Customer Data

Where PlayHub Cloud processes information on behalf of a business customer, that customer may determine how and why the information is processed. In such cases, privacy requests relating to that information should generally be directed to the relevant business customer.

PlayHub Cloud may assist business customers with such requests where reasonably required and contractually agreed.

Service Availability and Limitation of Responsibility

PlayHub Cloud processes information to support the operation of its services but does not accept responsibility for inaccurate data submitted by users, customer-configured integrations, third-party systems, external networks, unauthorized account use, or circumstances outside its reasonable control.

Nothing in this Privacy Policy excludes or limits any responsibility that cannot be excluded or limited under applicable law.

Changes to This Privacy Policy

PlayHub Cloud may update this Privacy Policy from time to time. The revised version will become effective when published with an updated effective date.

Continued use of PlayHub Cloud after an update means that the revised Privacy Policy will apply to future use of the platform, subject to applicable law.

Contact PlayHub Cloud

For privacy questions, requests, or concerns, contact PlayHub Cloud at hey@playhubcloud.com.